Q: HOW LONG DOES IT TAKE TO SHIP?
A: Normally your items will ship the same day if the order is placed before 2pm Pacific. If you order after hours or on a weekend, your order normally goes out the next business day. We always keep you up to date on the status of your order.

Q: HOW CAN I FIND OUT ABOUT AVAILABILITY OF SPECIAL COLORS?
A: Our standard set of colors can be seen on any of the item pages of our online store.  We occasionally make special colors, such as Poppy Red, Pink, Teal, Matte Black and Matte White, available in limited quantities.  The best way to find out about these limited runs is to subscribe to our email newsletter.

Q: IS MY BAUER 2000 DISHWASHER SAFE?

A: Unfortunately, there is no cut and dried answer here. We at Bauer put the pottery in the dishwasher daily without having any problems. That being said, please keep in mind that Bauer 2000 achieves its bright color by being low-fire, which means that it has a greater tendency to chip. If you are using a dishwasher, take extra care when loading. Continued dishwasher use over the life of the product may result in losing its sheen slightly over time.

Q: IS MY BAUER 2000 MICROWAVE SAFE?

A: We also use Bauer in the microwave here without any problems. The only side effect, as with dishwashing, may be slight loss of sheen over the life of the product.

Q: IS MY BAUER 2000 OVEN SAFE?

A: We recommend that you do not put your Bauer 2000 in the oven. Although originally fired at 1700° F, your oven heated Bauer 2000 will crack when you place it on a cold surface.

Q: IS MY BAUER 2000 FROST PROOF?

A: Occasionally, we’re asked if our gardenware is frost proof.  Since we live in Southern California, we say, “What’s frost?”  We are then told that there are places where water left outdoors can freeze and that this freezing can damage pottery.  Okay, we’re not actually as ignorant as we make ourselves out to be, even if an overnight freeze is a rare occasion around here.

Still, we understand it is a concern for those of you in other parts of the country or around the world where sub-freezing temperatures are a regular occurrence.  The body of our pottery is earthenware, which is more porous than harder porcelain or china and thus can absorb water over time.  When subjected to freezing temperatures the water can expand in the pottery causing the flaking of the glaze and sometimes cracking the pottery itself.

We would recommend that any of our pottery being used outdoors (flowerpots, dog bowls, garden orbs, etc.) be protected from freezing weather.